REFUND POLICY

Thank you for choosing Zreshoo LLC! We are committed to ensuring your satisfaction with our pet beds and pet sofas. If you need to return or exchange an item after purchase, please follow our refund policy below.

1. Return and Exchange Conditions
   All refund and exchange requests must be submitted within 30 days of receiving the item.
   The product must be in brand new condition, unused, and include its original packaging and all accessories.
   All returns must be accompanied by a copy of the sales invoice or order confirmation email.
2. Return Process
   Contact Customer Service: Please contact us by email or phone, providing your order number and reason for return. Our customer service team will confirm your return request and provide further guidance.
   Email: krissa@zreshoo.store
   Phone: +1 662-490-6015
   Obtain Return Authorization: Upon our confirmation, you will receive a return authorization number and a return address.
   Packaging and Shipping: Please repackage the item along with its original packaging, all accessories, and the return authorization number.
   You are responsible for the return shipping costs. We recommend using a trackable courier service to ensure your package arrives safely.
   Shipping Address (Please send returned items to the following address): 1487 CHERRY RD, MEMPHIS, TN 38117
3. Processing Time
   Once we receive your returned items, we will typically process your request within 5-7 business days.
   Refunds will be issued via the original payment method. You will receive a confirmation email upon processing. Please note that the refund arrival time may depend on your bank.
4. Exchange Process
   The exchange process is similar to the return process. Please contact customer service and specify the item you wish to exchange. We will assist you with the exchange process and provide guidance.
5. Customer Support
   If you have any questions during the return or exchange process, or need further assistance, please feel free to contact our customer service team. We will provide support as soon as possible.

Thank you for your trust and support of Zreshoo LLC! We look forward to continuing to provide you and your pet with satisfactory products and services.